In retail, go-live is where the work really starts. Processes change. Customer behaviour changes. Store operations change. And technology has to keep up with all of it.
That is why we stay closely involved after implementation, because retail operations are always evolving.
Involvement that fits the client
Some of our clients speak with us daily. Others weekly or every two weeks. The frequency differs. The involvement does not.
For larger retailers, we work with dedicated account teams who know the business, understand the operations and can move quickly when needed.
That level of involvement also requires short lines within our own team. That is why we deliberately keep our teams working together in our own offices. They work across multiple retail environments, share knowledge with each other and bring sharper ideas back to every client.
A technology partner should not disappear after go-live, because that is usually when the real optimisation starts.